Comcast will begin encrypting Limited Basic service
If you have any TVs that are currently receiving Comcast's Limited Basic service without equipment supplied by Comcast, you will lose the ability to view any channels on those TVs on December 3, 2013.
You should contact Comcast at
586-883-7075 to arrange for the equipment you will need. Comcast will provide you with up to three digital adapters or CableCARDS at no additional charge (including those you may already have on your account).
Comcast To Open New Service Center
Comcast has announced the opening of a new service center in Rochester Hills on August 23, 2013. The new facility at 66 North Adams will serve Comcast customers in Oakland County Monday through Saturday, 10 am - 7 pm and Sunday, 12 pm to 6 pm.
Community Channels Now Seen On Comcast, U-verse and Web
Waterford's three community channels can be seen on Comcast, ATT U-verse and the web. Residents who subscribe to either Comcast or ATT will be able to receive Public Access Channel 10, Municipal Channel 20 and School Channel 22.
In addition, the three channels are streaming live to the web.
Comcast Office Closings
Comcast subscribers should be advised that Comcast closed the Customer Service Office at 1300 Crescent Lake Rd on November 12, 2007. The office located at 640 N. Saginaw in Pontiac closed August 29, 2008.
For equipment transactions, customers can go to the Royal Oak Service Center at 4500 Delemere Blvd, Royal Oak, MI.
Comcast customers may also return equipment through UPS service.
Customers need to call 1-888-266-2278 and request the Equipment Return kit. It is free to the customer.
Customers may make bill payments (cash only), if they bring along their monthly statement, at the following community businesses:
- Lion's Wine & Deli, 6500 Hatchery Road,Waterford (cash, check & money order accepted)
- Waterford Liquor Station, 6640 Cooley Lake Road, Waterford
- Russ' Party Store, 4530 Elizabeth Lake Road, Waterford
- Gnw Inc., 5676 Dixie Highway, Waterford
If you have an unresolved complaint regarding your cable service please call Janet Christian, Cable Coordinator (248) 674-6242. For billing or service requests, please call Comcast Cable Company (877) 842-6622.